Privacy Policy
How we collect, use, and protect your personal information
Our Commitment to Your Privacy
At Droguerie Herboristerie Melina Perusset, we are committed to protecting your privacy and handling your personal information with care and respect. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Medical information relevant to pharmacy services
- Prescription information and health data
- Payment information for transactions
- Account preferences and communication choices
Automatically Collected Information
- IP address and browser information
- Website usage patterns and navigation data
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Primary Services
- Providing pharmacy and health services
- Processing prescriptions and orders
- Managing your account and preferences
- Providing customer support
Communication & Improvement
- Sending important health notifications
- Newsletter and promotional communications
- Improving our website and services
- Ensuring security and preventing fraud
Data Sharing and Disclosure
We may share your information only in the following limited circumstances:
- Healthcare Providers: With your doctors or healthcare providers when necessary for your treatment
- Service Providers: With trusted partners who help us provide our services (e.g., payment processors, delivery services)
- Legal Requirements: When required by law or to protect our legal rights
- Emergency Situations: To protect your vital interests in emergency situations
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and monitoring
Administrative Safeguards
- Access controls and staff training
- Regular security audits
- Incident response procedures
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request a copy of your data
- Opt-out: Unsubscribe from communications
- Restriction: Request restrictions on processing
Data Retention
We retain your information for different periods depending on the type of data:
- Medical Records: As required by healthcare regulations (typically 5-10 years)
- Account Information: As long as your account is active or as needed to provide services
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Anonymized data may be retained indefinitely for business analysis
Contact Information
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Key Points
- We never sell your personal information
- Strong security measures in place
- You control your data and communications
- Transparent about data usage
Related Information
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