General Conditions

Business Information

Scope of Application

These General Conditions apply to all sales and services provided by Droguerie Herboristerie Melina Perusset, including in-store purchases, online orders, and consultation services.

Order Process

1. Product selection and addition to cart
2. Review of order details and total cost
3. Provision of customer and delivery information
4. Payment processing and order confirmation
5. Order fulfillment and delivery

Order Acceptance

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel orders
• Order confirmation constitutes acceptance of the purchase contract
• Special orders may require additional confirmation

Product Information

• Product descriptions and images are provided for guidance
• Actual products may vary slightly from online representations
• We strive to maintain accurate product information
• Please contact us if you have specific product questions

Pricing

• All prices are displayed in Swiss Francs (CHF) including VAT
• Prices are subject to change without prior notice
• Special offers and discounts have specified validity periods
• Prescription medication prices may be subject to insurance regulations

Payment Methods

Payment Terms

• Payment is due at the time of order or service
• Credit accounts may be available for regular customers
• Insurance billing follows standard healthcare procedures
• Late payment fees may apply to outstanding balances

Delivery Options

• In-store pickup (no additional charge)
• Local delivery within specified areas
• Standard postal delivery
• Express delivery (additional charges apply)

Delivery Times

Delivery Charges

• Delivery charges vary based on location and method
• Free delivery may be available for orders above certain amounts
• Special handling charges apply to certain products

General Return Policy

• Returns accepted within 14 days of purchase (non-prescription items)
• Items must be in original condition and packaging
• Original receipt or proof of purchase required
• Certain products cannot be returned for health and safety reasons

Non-Returnable Items

Return Process

1. Contact us to initiate the return process
2. Receive return authorization if applicable
3. Package items securely with original packaging
4. Return items to our store or ship as directed
5. Refund or exchange processed upon receipt and inspection

Refunds

• Refunds processed using original payment method
• Processing time: 3-5 business days after approval
• Return shipping costs may be deducted from refund

Prescription Requirements

• Valid prescription from licensed healthcare provider required
• Patient identification may be required for pickup
• Insurance information needed for billing
• Some medications may require additional authorization

Prescription Processing

• Standard processing time: 15-30 minutes
• Complex preparations may require additional time
• We will contact you when prescriptions are ready
• Rush orders available for urgent medications

Prescription Transfers

• We can transfer prescriptions from other pharmacies
• Authorization from the patient required
• Transfer process typically takes 1-2 business days

Product Warranties

• Products are covered by manufacturer warranties where applicable
• We guarantee product quality and authenticity
• Defective products will be replaced or refunded
• Warranty claims must be made within reasonable time periods

Professional Liability

• We maintain professional liability insurance
• Services provided according to professional standards
• Liability limited to direct damages only
• Customers must follow medication instructions and advice

Limitations

• Liability limited to the value of products or services purchased
• No liability for indirect or consequential damages
• Force majeure events exclude liability
• Professional obligations as healthcare providers remain in full effect

Complaint Process

1. Contact us directly to discuss the issue
2. Provide detailed information about your concern
3. We will investigate and respond within 5 business days
4. Follow-up actions will be taken as appropriate

Resolution Methods

• Direct negotiation and communication
• Mediation through professional associations
• Arbitration for commercial disputes
• Legal proceedings as a last resort

External Authorities

• Healthcare quality complaints: Swiss health authorities
• Consumer protection issues: Local consumer protection agencies
• Professional conduct: Swiss pharmaceutical associations

These General Conditions are governed by Swiss law and local regulations applicable to pharmaceutical services.

Applicable Regulations

• Swiss Federal Law on Medicinal Products and Medical Devices
• Swiss Consumer Protection Act
• Local canton and municipal regulations
• Professional pharmaceutical standards and ethics

Jurisdiction

Any disputes arising from these conditions will be subject to the jurisdiction of the competent Swiss courts.